Worst flight
had a very negative experience with China Eastern Airlines on flight MU707 from Shanghai to Copenhagen as well as on the return flight. This was by far one of the worst long-haul flights I have ever taken, and I strongly advise against choosing this airline. The issues started immediately with communication – the flight attendants hardly spoke any English, which is unacceptable for an international airline. During meal service, I asked for a beer and was told to wait. After an hour, I was informed that there was no beer, and then that there was no wine either, even though such beverages were clearly advertised as included in the ticket. Moments later, however, I noticed that Chinese passengers were being served beer without any problem. When I pointed this out, the flight attendant appeared visibly embarrassed and eventually brought me two cups of wine, but throughout the rest of the flight, the same situation repeated itself – for me and my partner there was “no alcohol available,” while Chinese passengers had access to it until the end of the flight. This felt extremely humiliating and gave a strong impression of discriminatory treatment. Another major issue was the in-flight entertainment system. After just one hour, all the tablets stopped working. Despite our repeated requests, the crew either ignored us or pretended not to understand what we were saying. Only when Chinese passengers started complaining did the crew attempt to fix the problem, but the system kept failing – movies would shut down, and the flight map did not work at all for the remainder of the journey. The return flight from Copenhagen to Shanghai was no better. At the very beginning, we were told there was no beer and no wine, yet again we saw Chinese passengers receiving it without any problem. Shockingly, after we discreetly gave one of the flight attendants some Belgian chocolate, wine suddenly became available. This behavior was unprofessional, dishonest, and completely inappropriate for an international airline. In summary: • the crew was unfriendly towards European passengers, • communication in English was nearly impossible, • there was a strong sense of unfair and discriminatory treatment, • the in-flight entertainment system was broken and the crew ignored complaints. This was my worst flying experience ever, and I will never choose China Eastern again. I strongly warn other travelers against flying with this airline.