APPALLING EXPERIENCE
APPALLING EXPERIENCE – I WILL NEVER BUY FROM NIHAO AGAIN If I could give zero stars, I would. I purchased 8 hats from Nihao and when there were problems with the items, I expected the situation to be dealt with professionally. Instead, I have been left chasing, explaining and repeating myself over and over again just to try to get back the money I am actually owed. Nihao keep referring to a “refund” they have supposedly issued, but the amount does not cover the cost of the 8 hats I purchased. Calling something a refund does not make it a full refund. Even worse, I have been expected to pay the return postage for faulty items, despite this appearing to contradict Nihao’s own terms and conditions. Why should a customer be financially penalised for receiving faulty goods? And then there is the suggestion of store credit. Absolutely not. I have no desire whatsoever to spend another penny with Nihao after this experience. Offering me credit for a company I no longer trust is not a solution — it simply shifts the problem onto the customer. The customer service has been exhausting, repetitive and completely unacceptable. I should not have to keep telling the same company the same thing repeatedly in order to get a straightforward matter resolved. This experience has completely put me off Nihao. It is very easy for a company to take your money and make a sale. The real test of a company is what happens when something goes wrong — and Nihao has failed that test miserably in my experience.