Good service, bad webstore
Short version: Bad webstore, good customer service. Full version: The webstore claimed to have the prescription and colour I desired, but after confirming order the customer service contacted me due to them not having the colour I ordered in the prescription I ordered. They did offer me a chance to select new ones for the same price (and to comp possible price difference) in an email (and contacted me with a text message when I hadn't reacted to their email), and that went smoothly. Now I'm excitedly waiting for my contact lenses :)