Amazing Customer Service
I ordered a pair of the 22mm full sclera lenses, but unfortunately, they just didn't match my natural eye curvature. Because of health and sanitation reasons, their website states they can't accept returns or exchanges if contacts have been opened out of the bottles. I figured it couldn't hurt to ask customer service anyway, and I am so glad I did! They were incredibly understanding, apologized that the fit was off, and offered to send me a 17mm mini-sclera or a 14mm regular pair completely free of charge. Sure enough, they shipped out the replacement size right away. I was so worried my money was going down the drain, but they completely made it up to me. Absolutely amazing customer service!