So many things went wrong I don't know…
So many things went wrong I don't know where to start. We were booked to see the Colosseum, Palantine Hill and the Forum in Rome. The paper instructions were: meet on the left, near the ticket booth, under the tree. 1. Left from what perspective? 2. No one seemed to know where to find a ticket booth; 3. There are trees all over the area. The person never showed up. There are two phone numbers on the instruction sheet; one has a recording and the other - that is listed as "on the day of your tour" - doesn't answer - 10 rings, 3 times. The following day we were booked to see Venice. They said we had until the 16th to cancel. They don't answer the phone so when we got to the ship and could use the computer to cancel, they informed us that we were 30 minutes past the 24 hour cancellation. SO, no tour, no apology, no refund but they got their $800.00. Dates:6/15/26 in Rome, Booking #1051079; 6/17/26 in Venice, Booking #1051096.