Failed to deliver on time & Taxes Update
I paid £13.31 for expedited service. Delivery date between 17 and 22 December. I received email today to say delivery date 30 December. Dress ordered specifically for Christmas Day and chosen by my children. Very disappointed. The dress arrived in the end on 24 December . I have now received a tax bill for more than order. I had no idea taxes would be incurred. Nor noticed during purchase that this would be the case. I asked Rosegal and the response was: Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be. To know more about tax, please review our terms and conditions in the link below: So if you are buying from UK I would advise you make sure you check. I certainly won’t be using this company again. The dress was far too big. I am 16 UK and ordered Large. Throughout this the Customer Services have been quick to respond and helpful.