Garbage
I'm only giving it one star because it won't let me continue if I don't. Let me just start by saying I understand there's a global pandemic going on in the world right now. But that is no excuse for the horrible customer service I received because no one knows where my order is. I ordered two bathing suits May 14th and here it is 3 weeks later and the tracking site is saying it is still in Hong Kong, yet I'm being told by one customer service agent that it will be delivered by the 29th and told by a different one that it with be delivered by the 26th, which is today, and it's 11:35 pm.... not only that the only thing they tell me is that it will be here soon, and copy and paste the same tracking link that's telling me it's still in Hong Kong. THEN not 2 hours ago I receive an email from Rosegal_Support saying that my package is delayed another 5-7 days. So here I am trying to get a hold of someone who can 1. Give me my money back or 2. tell my when it's actually supposed to be here and no one can seem to do either. I am very pissed off and frustrated by this whole nightmare of a situation. Like I said I understand the whole Covid situation but that is not excuse for the bathing suits to take 1 month to arrive (which by the way no where on their website does it say that it is coming from Hong Kong, because I never would've ordered it from there had I'd known) and no excuse for their incompetent online chat agents, who have no interest in helping. Order from them at your own risk.