We leave reviews when we have bad experiences. This is quite the opposite
Most people only leave reviews when they have bad experiences. I'm leaving this review because I had an exceptional one. I called up on 08-Nov asking for an urgent appointment for a Schengen visa. The caveat was that I was going on another trip on 05-Dec so the window was very short. They were realistic and said it would be tight, but reassured me that it was possible. They secured an appointment for me on 13-Nov (I couldn't make any earlier dates). Walked me through the documentation process and even sat with me to go through all my docs. I attended the VFS center and Madeleine was just brilliant. She checked me in, I waited in the waiting area for under an hour. All I did was smile for the camera and they took my prints. That was it - no questions/interview. Applications can take up to 15 working days (sometimes more). Fast forward to 29-Nov and I call up panicking. I was reassured that it would come before my trip. Long story short, it was ready for collection on 02-Dec. I'd just like to thank the whole team for your unparalleled level of customer service. I read reviews before using Aviva Visas and saw some negative ones. My experience was the opposite considering my application was more complex, my country of origin, and tight deadlines. Thank you thank you thank you. Oh, I was granted the Visa and no, this isn't a paid post :)