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Andrea

美国

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Tungsten World

Lifetime guarantee debacle

I have been married 10 years. My tungsten wedding band is damaged, no problem. Tungsten World has a lifetime guarantee! I contact them I want to replace my ring, they no longer carry my ring... disappointed I leave them alone for a couple of years. I reach out again wondering if they have any way to replace or repair my ring, they don't. The company offers me another ring, I don't want another ring. I find a replacement from another company. I ask Tungsten World if they will engrave it if I ship it to them they won't. Incredibly disappointed that they won't assist me in replacing the ring I want to not with a completely different ring design!!

2024-09-26