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Kymberly Fritz

美国

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Pajamasbuy

TERRIBLE CUSTOMER SERVICE AND BS RETURN POLICY

If I could give them 0 stars I would. They’re absolutely terrible. I ordered 8 Christmas onesies for our family. The sizes were way off from the measurements listed on their website. Theses will not fit anyone over 5 ft tall no matter what size you buy. The crotch to shoulder length is extremely short. They smelt like a factory upon arrival. The quality is terrible. One of the pairs of PJs had the pockets sewn on the upper chest instead of stomach area like normal pockets. I kindly emailed them to initiate a return and they replied that it would cost more money and time than it would be worth to do the return because I’d have to pay for return shipping to China and that I should please consider keeping the product. I emailed them back the next day stating that despite the shipping cost to return, I would still like to return. They then said we are sorry we cannot return. Literally out $300 for a bunch of crap PJs they don’t fit anyone.

2019-12-25有帮助 1