The product is good
The product is good, but the ordering process takes WAY too long. I requested a refill 9 days ago, and it's only now being prepared for shipment. They never respond to messages or emails. This is a horrible way to do business, so I am taking my business elsewhere. I hope they see this comment, along with others, about the slow processing times and the lack of response from their 'customer service' reps. This company needs to do better or they will lose business in the long run.