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Rasmus Skøtt

丹麦

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IGG

Customer support saves the day

I'm close to giving 3 stars only but their customer service gets the 4th star. They send me the wrong item the first time and I had to pay import fees to get the item I ordered (not IGG's responsibility). Contacted customer service and they replied a day after which is expected. I thank their customer service for being polite and helpful. They then send me the correct item I ordered but I had to pay import fees again unfortunately. They send me the correct item without me having to pay anything and I got to keep the wrong item as well.

2021-11-08