Misleading promises
I have purchased items from Fanatics before and have never had a problem. I ordered a couple things on December 16th under the "Guaranteed by Christmas or it's Free" banner and figured I had plenty of time to get it by the 25th. I was originally promised delivery on the 18th but it never showed. On the 23rd I checked in with the online chat on their website where I was also guaranteed by the 25th "or free". The package did not arrive until the 28th so I called. At first I was told they would only refund the shipping amount. When I asked to speak with a manager, they finally came back and said they would only refund up to $65 and that was the "fine print". The fact that I had nothing to give 2 people on Christmas, had to spend time trying to track the package down then try to get a refund when they "guaranteed free" is beyond aggravating. I will not purchase from this site again.