Deeply disappointed
I am deeply disappointed by a company that claims to be about “changing the world one fear at a time,” yet now appears to be driven primarily by profit. I ordered a sweatshirt, as I have many times before without issue. Shortly after, I became seriously ill, and the order understandably slipped off my radar. When I later went to place another order, I noticed the sweatshirt was marked as delivered. According to both the company and the delivery service, it was delivered—but it was not delivered to me. I contacted the company to explain the situation. I was initially told they would look into it. Several days later, I received a response saying that since the delivery service marked it as delivered, there was nothing they could do, aside from offering a 10% discount. As a loyal customer who has made multiple purchases over the years, this response was incredibly disappointing. I am now out both the money and the sweatshirt, and the company has chosen not to make it right. A 10% discount does not resolve the issue, nor does it reflect the values the brand claims to stand for. Because of this experience, I have lost my respect for the company and will not be purchasing from them again. Thank you for the discount, but no thank you—I expected accountability, not a token gesture.