Stunahome.com operates from China. Hard to get a full refund.
Stunahome operates from China. No returns. I purchased 3 pairs of orthotic sandals from Stunahome.com using my Paypal Account. 1. Wedge Orthopaedic Sandals in deep blue £24.99. 2. Wedge Orthopaedic Sandals in black £24.99. 3. Womens Orthotic sandals - foot pain relief- black £19.99. When they arrived, the sandals did look exactly the same as the photos on the website. In reality the uppers looked very cheap pvc or faux leather. The soles on the sandals were very lightweight. They were not orthoapedic sandals as we understand them to be in the UK. I have plantar faciitis so I needed the arch support and these sandals did not have a shaped sole with arch support. I looked up the seller's contact email on my Paypal account and wrote 5 x e-mails over a 2 week period asking to return the sandals, saying why and asking for a refund. I now know the reason I received no reply was that it was an incorrect email address that the company had given to Paypal for customers to contact the company. The correct address to contact this company if you want to return the shoes is to contact support at name of company dot com. I requested a refund via Paypal, asking for their support. Within a couple of days I received a reply from the company, asking me to send photos of the shoes so they could check they were from them and to give them the reason for wanting a refund. The next email offered me first a 20% refund & to keep the shoes or to give them to charity. Their next reply offered me 30% refund, & then a 3rd reply offering me a refund of £33.13GBP which I think is a 60% refund. I continued to hold for a full refund. Finally in the 4th reply, Stunahome agreed to refund me in full, but before they would return the money, they asked me to destroy the sandals so they couldn't be worn & asked me to send them photos of the destroyed sandals. I did as asked. Sent the proof to them. The following day, Stunahome commenced my full refund via Paypal. I am annoyed at myself for not checking their website properly and realising it operates from China. That is my fault. What I should have noticed was that there is no address on their website from where they operate, nor a phone number, nor a returns address. The lack of address for returns or company address (have to legally be included on websites selling in the UK) should have alerted me. Since the experience, I opened their website, then clicked on the top line of the screen: VIEW - DEVELOPER - SOURCE which opens the coding for the website. I looked for Chinese characters in the computer coding and saw quite a few on the first page. What a shame I did not check this source coding before ordering. I do not believe I would have got a refund without the support of Paypal behind me.