My personal 1st timer experience with…
My personal 1st timer experience with Pazzion is they have nice design and comfortable leather shoes. However, the after sales service is poor. So what happen is I bought the shoe model 3660-35 BLACK STRAPPY POINTY TOE LEATHER ANKLE BALLET FLATS. The color on the leather started to transfer to my feet after a while. I understand that minimal discoloration may occur with new leathers, however, strong discoloration and discoloration from wearing it is not acceptable. So I wrote an email explaining my situation and till date no one has follow up. Despite this, I called to the store to get a clarification. Was advised to send my shoe in for their cobbler to fixed it. Make a trip to the store sent in and collected my shoe on 23rd Dec under invoice #21845. Staff explained that cobbler did a layer of waterproofing to fix the color. And so I asked, will the color transferred again. Staff claimed there's no guarantee, and if it happen there's nothing can be done. So my question is, this is obviously a problem with the leather and the process of color dying. Can someone reach out to me for a solution on this?