email response for return request.
This is my response to letting them know the shoes do not fit: Thank you for your message! I'm sorry to hear the shoes don’t fit as expected. We offer three options for you: 60 Days Free Exchange – You can exchange for a different size or style at no additional cost. No need to return the shoes. 50% Refund – If you'd like, we can issue a 50% refund on your purchase (excluding shipping fees), and you won't need to return the item. Full Refund (Return to Singapore) – If you prefer a full refund, you can return the item to our Singapore location. The return shipping will be covered by you, and we'll process a full refund (excluding shipping fees). To facilitate the return of your shoes, please send the item(s) to the following address: Moving Steps Blk 654 Jalan Tenaga #05-78 S410654, Singapore Shipping to Singapore is very expensive and not worth the cost. My only option is to get a different pair. The quality of the shoe is extremley poor.