Excellent customer service from Wahoo
I had a recurring moisture problem with my Wahoo ELEMNT ROAM v1. The device was already outside the standard warranty period, and unfortunately the same problem had occurred with two separate units. I contacted Wahoo Support and was very pleasantly surprised by the way my case was handled. Kenneth from Wahoo Support was professional, friendly and extremely helpful throughout the entire process. He listened to the situation, explained the available solution clearly and ultimately offered a courtesy replacement. Even better, because the ROAM v1 is no longer manufactured, Wahoo is replacing it with a brand-new ELEMNT ROAM 3. I think this is an excellent example of how a company can turn a disappointing product experience into a very positive customer experience. The communication was clear, the process was straightforward and the solution exceeded my expectations. Five stars for Wahoo and especially for Kenneth and the customer support team. Highly recommended.