Update to a previous review
Update to a previous review: It's been well over a month now since trying to return a unit I never wanted. It wasn't until I left a bad review that I finally heard from someone just to be ghosted again. Beware! I had ordered one AC unit and got confirmation for ONE. Then A second email was sent saying I "updated" my order but I never did. I ordered on a laptop to be sure I didn't click anything but lets say it was user error. I didn't have to go through ANY confirmation steps to then accidentally have a 400 dollar product added to my purchase. That seems so shady especially given that you can only return if it hasn't been opened and you are responsible for shipping. Not that support will answer you. I've taken it up with the credit card company. I'm not saying the products aren't real but I think their website and lack of support are engineered specifically to rip you off and make you pay for things you didn't want. For all the trouble and for the price of the unit, I should've just gone with frigidaire or literally any other legitimate company.