The Contacts tool is terrible
The Contacts tool is terrible. We're using the Workspace and Email specifically. As the Email system depends heavily on the Contacts tool, without a solid contact management system, the entire email is solution is rendered almost useless. We had to submit 3 support tickets and respond to 6+ emails just to find out how to edit a person's Contact Category (a Label in Gmail). While the basic functions work well, they just haven't spent enough time rounding out the product functionality. Many things that should be easy are very difficult and clunky. Example: Importing Contacts, Categories, Consolidated Inbox