ease of cancellation benefits for trip and process was fast
hi my family and i were meant to travel to europe but our trip was cancelled as my husband had a surgery. as the air bnb operators in europe charged the full sum and there is no partial refund within 45 days, we would have lost thousands of dollars as a result. the process for claims was very swift, with at most 1 clarification via email. of all the insurance companies, have used ntuc income, aia, great eastern, direct asia in the last 2 decades for travel, my experience with FwD is the best. their process is the fastest, and for medical claims, you receive payment with hours of filing the claim. will urge everyone to use fwd for travel