I've been using it because I thought I…
I've been using it because I thought I could trust it since it's a major company, but there are quite a lot of bugs within the customer portal, making it unstable. That worries me quite a bit. Also, even after writing an email to customer support and opening a ticket, responses come two days later or more. Recently, it feels extremely slow. I didn't feel it was that slow one or two years ago, but I've noticed it's become noticeably slower recently. I'm just assuming they might have reduced customer support staff and now rely heavily on AI.