Refusal of refund :(
I have received an email saying I have been refused a refund of £39.99. I paid the fee of 90p as I had to open a very urgent file that I had received from the NHS about my Mother who is receiving palliative care - in the end the file had been sent to me by the GP in error. I was in such a rush to open this file that I stupidly missed reading about the £39.99 renewal fee after one week. It is such a shame that a refund can't be processed as I have just read a review on here saying someone was given a refund. I am a full time carer with very little money and this has made a big dent on my finances. A one off kind gesture would be so nice :(