laptopbattery.com.my SCAMMER ALERT
I’ve purchased a 11.4V 56Wh battery to replace my old genuine XPS 15 9560 one. First installation is smooth, showing great battery life and stuff. However, this is when the nightmare begins. 1. The battery would automatically discharge itself when it reaches approximately 40% to 7% or 1%. This is normally seen when batteries are defective. 10/10 tries ended up in sudden discharge. 2. I’ve consulted the customer service email. Only resulting in a late reply. Additionally, their working hours are 9-5pm daily. Coincidently, this customer service person (Bonnie) would reply at 4.50pm or 4.53pm. How convenient. Their package came in without any instruction manuals, leaving you to die in the streets with their faulty product. 3. I’ve requested for a Return Merchandise Authorisation number to request for a refund. Out of the 3 or 4 times that I have sent for a request, I have not received any feedback nor number given in order for me to return that battery. 4. If my speculation is correct, they are waiting out for the 30 days money guarantee to expire to further sink their jaws deeper into these wounds of mine by playing by their own rules. 5. I will be filing a complaint to the Ministry of Domestic Trade and Consumer Affairs. 6. Here’s the advice, please do not rely on the reviews on the website itself because it can be modified/created by the owner of the website.