Abysmal communication skills
I enrolled in their program in 2019 or 2020. One of the accounts they were supposed to handle went to collections and I got served. They responded to the summons late and would never update me in the status of the account or the legal filings. I had to track down court information myself and call them about it. They didn’t even assign a lawyer to the case until after it went to judgement. It took months of calls and reports to the BBB and FTC for them to FINALLY contact me and reach a settlement. I finished out the program and asked them to continue making payments on the last account, because I didn’t want anything else to get screwed up. Foolish, I know, given the amount of chasing I had to do. As it turns out, they took only enough to cover all but the last payment to my last outstanding account (the one that they botched so badly). And when I called them on it, I was told that they couldn’t help me, because I had reported them to the FTC and BBB… 4 years ago. Because it was the only way to get them to call me.