TOTALLY DISAPPOINTED WITH UOB
Applied for the ONE Account and credit card on 11/12/2019. Received information that One Account has been set up on 03/01/2020. ONE credit card was approved on 13/01/2020 after calling UOB numerous times (at least 6 times). They have been giving excuses that they are still processing it. After spoken to the Manager, Steve on 09/01/2020, he told me that actually it was not even processed yet but he will do it ASAP. It was then approved on 13/01/2020. UOB has promised to deliver the card by courier service on 14/01/2020 from 7-10pm but it did NOT arrive. Called UOB and the reason was lost in the mail ?!??? This is the first time I come across “lost in the mail” for courier service. Promised to deliver the card (2nd card) again by courier service on 15/01/2020 from 2-6pm. My mother had to stay at home to wait for the card since I am working. Again the card did NOT arrive. Call them and their excuse was the courier service messed it up. Promised to deliver again on 15/01/2020 before 9pm. Yes, after the 3rd attempt, it arrived at 9:10pm. BUT the card CANNOT be activated as the 2nd card was NOT registered in their system yet. Totally disappointed with UOB !!! One of the Top Banks in Singapore and you are making so many mistakes with just a bank & credit card application. You actually need more than 1 month to get a bank account & credit card set up. I am very sure that I am NOT the only person that has issues with UOB. Please UOB for goodness sake, buck up and put in more effort !!!