Poor service recovery
Poor service recovery. I received a wrong item from Zalora and requested for an exchange as I really wanted my intended item and do not have a need for the wrong item. Zalora simply guided me on how to return the wrong item and assured me that i will definitely be refunded. This doesn’t solve my issue! All i want is my intended item. I’m expected to re-purchase the item and bear the shipping cost for a second time. Gosh!