Customer care finally responded
I notified customer care about damage found to outdoor unit after unpacking and no one has bothered to respond. 1. Bunch of aluminum fins smashed in back where temp sensor attaches 2. Surface dent to upper front which hopefully won't effect it's operation! Shipping box did not indicate dent was caused in shipment... Update: CC has finally responded and are aware of the dent to the the front of Outdoor unit case. I simply wanted them to be aware in case there was a functional issue, there was not at this time. Timely responses helps indicate that "customer care" cares. A stipend for the stress would have been nice Love their products, this is my second mini split.