No returns or refunds allowed!
I ordered a 6 inch metal head trimmer for my iTool grass trimmer. I assumed because it was on their website it would fit the trimmer which it didn’t. After several emails to them about returning it I got no response from them. When I posted a negative review about the company I got an email from them telling me that the trimmer I bought would not work with their trimmer. They told me what trimmer head I needed and sent me an invoice for the price difference which is $10.99 more. They also said when I pay the price difference they will tell me how to shop the wrong trimmer head back and shop me the correct one. They also asked me to remove the negative review. In the meantime I found another trimmer head that works with my trimmer. I told I Tool that I have purchased a trimmer head from a different source and would like to return the one I have from them and receive a full refund. I have yet to hear from them. This is a shady company who has no ethical business practices, no direct way to communicate with them and only replies when they want to sell you something. If you need to return something you’ll never hear from them and you’ll eat the loss. This company has SCAM written all over it. Their products are cheaply made. Probably Chinese product rejects. By all means avoid this company. There are many other companies that are reputable and have great customer support and have a phone number that you can actually speak to someone there. Here you go I Tool Max you earned another bad review.