I reported the loss of my credit card…
I reported the loss of my credit card two weeks ago at the Rochor brand (Singapore). The counter lady helped to connect me with the online service through the bank land line. She said I cannot request for a replacement card from the branch and had to speak to another department. The lady on the other side of the phone took down the details and said she will expedite the new card as it would be mailed to me. Today, it is 2 weeks! So I went online to chat with someone called Yaaga. I assumed it is a lady. She checked. She came back online and said she will raise a request again for me and wanted to reconfim my mailing address! She also informed me that it will take two processing days and another 1 - 2 days to be delivered to me! So it will be three weeks for a replacement card! I asked that she find out who the lady I spoke with and seek out an explanation from her. This is the poor service standards now at UOB?! Need to report twice? And i am not sure if I will get it by then... Most infuriating!