Downloaded and installed as the…
Downloaded and installed as the instructions stated. I was trying to recover just my contacts list. Followed the instructions step by step and the Iskysoft tool kit said "analyzing device". It took 1 hour 17 minutes to get to 90% and the phone restarted 9 times. At that point the tool kit window said 90% and stopped going forward. After another 15 minutes the program froze and stopped working. The phone became very warm. At this point I do not know what additional evil crap this junk installed on my phone. I removed the software from my PC and tried to contact Iskysoft support. Their support is non functional.