Terrible experience with this company
Terrible experience with this company. Yuka broke after 2 months usage. Returned it on December 2nd 2024, as Feb 1st 2025, the unit has not been returned. There is no UK Customer Service. It is managed out of China. All communication is by email and totally unclear. I was told on Jan 6th that the repair was being rushed. Then told on Feb 1st that the repair didn't start until Jan 23rd. Still waiting for it...bit of a mess. Update - just for accuracy and truth. The Mammotion after sales team is not helping me resolve anything. I have received zero communication as to when I will get the mower back despite waiting over 2 months. What the Mammotion representative has said below is simply not true. If it is true, please post on here exactly what is being done.