Appaling customer service and shipping
I made an order on the 30th December, understandably it was the holidays so there could be a back log but this should have been taken into consideration during the busy periods (but oh well), to this day I am still waiting for my order! I have got I touch with the customer service via live chat several times asking them for an update and they always gave me the same information that there is a back log and they give me a link to track where my items are but when I look at the link, it looks like it hasn't been updated since 11th January and when I look at Parcelforce it is still in the its origin country! I spoke to a member of staff on the 19th chasing for my order (this was the expected delivery date) asking where my items were and they told me that the final shipping time to expect my order is on 22nd, and after that they will help me get my refund. 22nd comes and still no sign of my items so spoke to another member of staff who then said they cannot give me a refund and that I should wait until the 28th (which another week!) which is the final shipping date! I just felt like the date has been moved because they just can't be bothered to do the refund. They just didn't understand that all I want is my refund and don't want my items. It isn't my fault their shipping partner has issues with shipping and shouldn't be taken out on the customer! I am utterly disappointed and appalled at how ridiculous they are handling my issue!