If I could give zero stars I would
If I could give zero stars I would. Aovo pro has been giving me the runaround for MONTHS and have just stopped responding to any emails. The battery on my daughter's scooter just failed one day. It would no longer take charge. Light continuing green when plugged in. But 3 seconds of use and it dies. The charger itself is not the problem as it works on a small scooter belonging to our friend's son. It is clearly a defective battery. I emailed and explained the whole situation clearly. I answered all the v specific questions the customer services agent asked. Finally, they offered me a replacement battery to which I agreed. Then nothing arrived. I emailed but they said they had not got the battery innstock and to wait. I waited 7 weeks emailed again. Then a different agent started asking all the questions again and asked for video of the 'alleged' problem. I explained that I had already had a long email exchange with a previous agent and had been offered a replacement battery. I never heard from them again. And no battery. I cannot source the correct battery anywhere else either. If I could give minus stars I would it has been so upsetting that a Santa present is just lying there broken.