I've just signed up and must rely on…
I've just signed up and must rely on them for help learning the system but......they don't have free trials and don't have tutorials so it's hard to get beyond hurdles in learning. Their chat system usually brings a quick and polite response but chatting is incredibly slow and cumbersome. Often one can't fully describe a problem situation without spending 'all day' typing. A customer service voice conversation would be much more helpful in dynamic problem solving. They do show a phone number but try to reach them outside convenient [for them !] limited operating hours is useless. C'mon, Soundstripe, not everyone does their music work between 9 and 5 !! Usually one just has to click on every icon in a software interface to find the functionality one needs but not with Soundstripe. The most basic functions are not to be found : how to delete a song from a playlist, to move a song between playlists, to rename a playlist,and to move a song from a playlist into iTunes to use in a video created in one's photo editing software. Does one download the song first or obtain a license first? - no instruction from Soundstripe. The music sounds great in the trial listening sessions but getting to use it successfully is much more frustrating. If I can get past my problems with Soundstripe I'll repost hopefully better results. But, for now, it's just an "average" rating or maybe a bit less.