DO NOT USE THEIR CAR RENTAL
DO NOT USE THEIR CAR RENTAL. Unless you want to experience below: 1. Prebooked a month ago. Arrived airport and at pickup point, called numerous times, only answered after 30 minutes and wait another 30minutes for their vehicle. 2. Vehicle- white hyundai starex is old and bad condition, absorber and spring not well, very bad body roll. 3. I called them regarding battery flat or near flat as i cant start the vehicle. They replied that battery was new and didnt do anything. 4. Second day, first thing i did was test start the car, but CANT START. I called and they inform they dont know the condition of their battery and not their issue. End up using grab to airport as i cant trust their "wait 1 hour for assist". Worst experience in years of car rental. Checked online, it is merged car rental service but vehicle under New Emerald Car Rental.