Horrible customer service -- stole our money .
We booked Hyatt hotel in San Diego through Muse Trip who, in turn, used Expedia to book the hotel room. The Hyatt agreed to refund our reservation and said the funds have been released and gave us a confirmation number but Muse Trip has decided to keep the funds. I would think twice booking with them for even a lower rate knowing that their customer service is non-existant. Just pay a few extra dollars and book direct knowing that if you need to make any changes to your reservation you are covered.