Misleading and inadequate website
Misleading and inadequate website. I tried to sign up to an eSIM online (the cheapo $5 Senior deal). After filling in several pages of the application process, I was then told I could not port over a pre-paid number from another telco online, but must go to a physical shop. So I spent a morning going to Nex interchange Booth B, to be told it was $10 and may take 5 working days. I decided not to port over my old number. And then was told the eSIM would cost $10 amyway, not $5 as advertised. Completely cheesed off by now, I nonetheless paid up as any well-trained and obedient Singaporean would do and not kick up a fuss. To top it all, the booth refused to issue a receipt. This bait and switch leaves me a bad taste in the mouth. Simba fully deserves its low rating on Trustpilot. Why can't all these hidden charges be made clear on their website? I would have gladly paid up had I been informed of all the various hidden charges in advance because in the end it wasn't a big deal. But I hate being made to waste time and be ambushed. I could have efficiently signed up online in 5 minutes instead of wasting half a day. Bad BAD BAD experience.