Avoid at all costs
I have been emailing their customers service for a week trying to get a return and refund on the basis that the package (a desk) took three months to arrive, some parts were damaged, and no instructions were included. Furthermore, the desk was supposed to be partially assembled as per the description on their website. They have been pushing back hard refusing to issue a refund and organise a return. The issue is still on-going as we speak. They take hours to respond and are not available on their live chat. Terrible product, terrible service, bad faith - just avoid and go to IKEA or to the Futon Company. Edit: litfad has reached out and offered a 80% refund for the product. We discussed returning the item but ultimately decided that I will be donating it to charity. The litfad team has been helpful and responsive during this process and though a 80% refund is not the best outcome, it is far better than nothing.