Be ready to NOT be treated as a valued client even on highest tier subscription
I pay 200 pounds a month for my membership and they allow only ONE late cancellation (or if you attend the class, but forget to check in on the app, they will block you for booking classes that month as well). Classpass is a similar app, but it doesn't ask you to check in both in the studio + on the app, I've asked many times why Wellhub has this policy, because similar apps work fine and don't make the client check-in twice. It's often the case that I rush to an exercise class before or after work and to allow only one time to not check-in or if there are trains cancellations and you simply cannot get there, they don't care. Customer support is terrible, it's impossible to get past the AI agent and to a real person to help you, I've been trying to get in touch for 2 days and even though I reach out during work hours, their team is not available. If you use it a lot, it's a good value for money, but all the hard rules and no support make this a service a really unsatisfactory one.