Luba 2 AWD won't connect - poor customer service
I have a Luba 2 AWD that just recently stopped connecting to my phone via bluetooth. It mowed three zones on Saturday, but when trying to run the 4th zone on Sunday it wouldn't connect. I have had multiple chats and phone calls with Mammotion service, and they have been unable to solve the issue. Meanwhile I have a lawn that needs mowing and a mower that has been down for the last 7 days. All I get from them is a promise to escalate the issue and make it a priority and apologies for the inconvenience and thanking me for my patience. This company has no concept of customer service and if I had known this was the case I would not have done business with them. Update 4/20/2026: I was contacted by Mammotion stating that after completing the troubleshooting process, the mower has to b e returned for repair. So now I have to wait what will certainly be another week or more without the use of my mower. I will have to incur added cost to get my lawn mowed in the meantime. I am not impressed.