Good product, lousy experience
Well, I give the product 5 stars because it is so good but I am very disappointed in the process of purchasing it. I needed it in a hurry as my contractor pulled my project ahead. I paid for the expedited shipping… was told it would arrive on Saturday before 4pm I wouldn’t have bought it at all this late in the game if I couldn’t get it on time. I called to inquire if it was on its way as I didn’t get an email confirmation saying it had shipped. Never spoke with a human, nor given the opportunity. My spray-in insulation was completed Monday afternoon so placing the xcluder was no longer an option. In the meantime I received emails confirming that my order had been “cancelled” because of unforeseen shipping issues and I would be refunded. Then lo and behold, the order arrived at my door the following Thursday evening at 6pm. What good is it to me now? I guess we can blame AI for replacing humans.