Missing part and no follow up
I ordered a pool vacuum which was a good price and arrived in the timeframe promised. It was, however, missing a key part. I called Pool supplies on a Friday and was told they would email the manufacturer who would then email me within 24 hours letting me know how they were going to handle the issue. On Wed I still had heard from no one so I called Pool Supplies. They said that they were missing information about my product and therefore the manufacturer could not respond to me. I gave them the information that they needed and they said again that they would email the manufacturer and the turn time to hear from the manufacturer would be 2-3 days. My issue is: shouldn't Pool supplies have reached out to me when they found that they were missing information? Had I not called them nothing would have happened to resolve my issue. They should have gotten the information from me the first time I called but we all make mistakes. They should be following up on these things and as soon as they heard back from the manufacturer letting them know that they needed more info they should have contacted me. As it is I am unable to use my pool vacuum until I get this part. I'll update this review when/if I hear back from Pool supplies or the manufacturer.