Banggood do not readily accept returnsy experience with this company is very…
My experience with this company is very poor. I ordered a 'special' keyboard for my grandson for Christmas. Unfortunately it wasn't working properly. I contacted them for an exchange but had to supply photos & a video for them to actually see the fault. I was unable to supply a video and after numerous emails they did say that could return to CHINA if I paid the return costs however there is such a lot of 'hoops to jump through with more photos, evidence of packing, customs slip to filled, tracking etc...etc... and if IF I could show proof of delivery they would give a refund for this item. To be honest being a Pensioner it wasn't worth the effort as I would have been surprised if a a Refund would have ever been received. I will NEVER use this company again too many rules & regulations to send anything back if an item is not 'fit for purpose. I have now lost £40.00 by being unable to return PLUS the added cost of a replacement gaming keyboard for my very disappointed Grandson. BE WARNED anyone thinking of purchasing technical equipment. Vivienne White