What is important to the customer should always be important to the business.
In at least 3 online interactions with Wattcycle employees, 2 were outstanding from this customer’s view. The last interaction, not so much. Expectations, conclusions of who does what when, we’re not so customer friendly, in my opinion. However, Wattcycle is a very responsible company that does need its customer base. Wattcycle will respond to any less than satisfying experience. Employees who excel will always understand implicitly the customer needs/expectations. They will always make certain their responsibility to not shoulder the customer with ‘work’ I.e. fixing the situation; on the customer. This needs to be articulated to all employees to ensure the ongoing success of the corporation/company. To do less than that is alienation of the customer base. I expect good service, meaning what I purchased, includes excellent employees/responses.