Once loved, soon to be forgotten!
I have had some really great things, and I mean REALLY great things, from sellers on Fanno, I've been very happy with nearly all of my orders. I've taken time to give truthful and detailed reviews, including pics, I've had vouchers etc and have been given a refund for one none delivered, and one cancelled by seller order, without too much trouble. I told my friends, colleagues and even strangers about Fanno, but oh, hasn't that come to bight my proverbial with it's sharpened teeth! Had an order for garden lights FOUR PIECES, 4 stated in the description, 4 stated in package content, and 4 stated VERY clearly in the pictures. I received ONE! So requested, and sent all the info listed for my refund, pictures, order numbers etc (all info is already there for them when you ask for help, as you start by selecting the offending item by the way) recieved a response, and as others have already stated, it said how much they respect their customers and will do everything to help, blah blah blah, but yet again asking for all the details under the sun, sent everything and more AGAIN, and stated that I would be very happy to receive my 3 other lights or a refund, both were rejected!!! AGAIN I explained the seller was blatantly using false advertising, and that the sale page was still there, exactly the same, stating 4 lights, yet again, I received a response rejecting my refund, and oddly again saying how important customers are and asking for all the detailed info about the order and item, only difference this time there's nowhere to reply, just the solved button, which I will NOT press. This, I now belive is an automated response, so basically, shut up, take your 1 light and go away! This garden light was part of an order of 3 items, all different sellers (the other 2 items really are very good), but the reviews are tied together, so I can't post about the good items while I try to sort the bad. So I wrote glowing reviews including pics for the good items, but was also totally honest about the light, hoping to help others, I tried to leave said reviews, and what a surprise, it keeps telling me my reviews won't go through and to try again later! It's been 2 weeks since I started to try leaving these reviews, and I've continued to try every couple of days with the same failed to send, so either their feedback isn't working or they won't go through because I haven't said my complaint is solved, this is not right, the great sellers aren't getting their deserved reviews and I can't post about my experience with a bad seller to help other buyers, isn't that the whole purpose of reviews? Anyway, I have a telephone number for the seller of the garden light from the sellers store info page, and I am making that call. If Fanno can't keep to their refund PROMISE then I'll sort it myself, very unlikely to use Fanno again, definitely won't be recommending them to anyone and I feel awful for the people I have told how good Fanno is (was). Don't buy from Fanno, they are everything and more of what others on here say they are, unsupportive, automated message button pushers, who, after I've praised them, and even fought their corner within my reviews, when other customers have blamed Fanno, and not the sellers for sending wrong/broken/missing merchandise, they haven't tried to help me, stopped the seller, or made the seller change their misadvertised page. Try JOOM, I've had a couple of things go wrong but I've never been treated badily or disrispected like Fanno have. JOOM, like WISH but without the postage 😂 (do keep an eye on VAT though, everything is cheap until you get the poke in the eye with the total, still cheaper than Wish's postage though). Take care, don't let these people away with this sort of thing, have a bit of fun with those little grey packages coming through your door, but shop wisely, if there's reviews, read them, and leave written reviews, not just stars, hopefully we can then help each other toward a much more enjoyable and less costly shopping experience. Stay safe, stay well, stay happy. 🤗 💕 🤗