Beware of this SCAM Delta Auto Protect
I wish I could do negative stars & anyone who has posted positive stars is either an employee or family member of this company that is now facing a civil lawsuit by the Pennsylvania Attorney General to get money back for consumers & auto repair shops which fell victim to their auto repair scam. I have already submitted with the Attorney General of Pennsylvania, Attorney General of Minnesota, but did not want to share my horror story about my experience with Delta Auto Protect until now since they do everything they can to intimidate you in their cancellation refund agreement (Saying you need to remove anything negative that has been said & not post or anything negative about them in order to get and keep your refund.). It also says other things that are pretty much all to their benefit. They have the wording that way just Incase something would happen and they’d actually be required to issue a refund they promise. We purchased a Delta Auto Diamond Premier Policy thinking it would be the same as a factory warranty with no deductible since that was how the sales person Rick Roma explained it. We had no issues until Summer of 2019 when we had something go out in our car that was a covered component but the company did and said anything and everything they could think of in order to deny coverage (I worked in insurance claims and I know how coverage and policy language works, & they did not handle it right. They handle things to their benefit exclusively.). Therefore we were stuck with that repair bill & decided to cancel after way to much back and forth regarding the claim with someone who was often referred to as a claims or customer service manager named David Wright. When we decided to cancel we were beyond upset at that point and were then told to provide an image of the odometer & to complete an electronic cancellation. We were told multiple times by Aaron Lynch that once this was completed we would get our check within a week during one recorded phone call. He said this when we called in after my spouse had called in stressed about all of this because it was summer & we have young children and she has a heart condition & we then had no working AC in the car because of them. More than a week goes by & my wife calls back in & a woman says nothing has been sent out & that Aaron shouldn't have said that, and that we need to mail in a certified cancellation request. So right away I mailed that in with USPS delivery confirmation. I have confirmation that it was delivered on August 17th 2019 (A Saturday) so August 19th (Monday) would've been the first business day they would've had it if I am being fair (Even though they never have been.). I still have the call recorded with Aaron Lynch saying to just do those two things and we’d have our check in a week, and he clearly tells us those things. But as you continue to deal with them you eventually learn by talking to them, or through my recordings, that they say anything to get you off the phone. (I have that call along with many many others recorded.) since I had been told so many different things by so many different people, had been hung up on, had been told I would be called back & had not been, etc... I wanted to start keeping documentation and Minnesota is a one party consent state and I was (& still am) simply trying to protect my family & get the money we are due. (At this point now that the have breached their contract I want more than just a refund.) They can pay me back for what I paid for the policy originally, they can pay me back for the short term loan I had to take out to repair our vehicle because they would not, they can pay me for time I took away from work to try to reach them during the day when they leave you on hold and play games with your phone number by either flagging it so they can hang up on you or lie when they get you on the phone just to waste more of your time. They owe my family & never intend to pay & I am done with them.