This was a NIGHTMARE!
The experience from the beginning has been a nightmare. It takes weeks and weeks to get your aligners. When we finally got them, it was only 1 set that i was supposed to wear for 10 days. I ended up wearing them for almost an additional month before i got the next set(40 days!). I finally get sets 2-5 and then same thing happens again. I wait weeks on the next sets. I finally get sets 6-21 and i think things are finally going to get better, but nope. I get to set 11 and i had worn them for 10 days like normal and go to switch to set 12. They are really hard to get on and just do not fit. I email and let them know and then they try to tell me i have to start over again and want to me pay ANOTHER $725 with a $100 discount so $625!!! when im still paying for this first treatment thats not done and the aligners they sent didnt fit! They had lost their minds. After telling them they were crazy and they needed to refund me my money they decided to "offer a complete redo" I had to wait on new impression kits that took a few weeks then i sent that back and its been about 2 months now and still no aligners. This whole treatment time was supposed to be 6-8 months. As of right now it has been right at a year and i am starting back over from aligner set 1 that still hasnt even arrived. With them still drafting out the payment every month. Please do yourself a HUGE favor and do not use this company. They just take your money and do not deliver on what they say. Throughout this whole process i can't tell you how many times i emailed them about how terrible the service was and about all of the issues. I wish i had read an honest review before purchasing. I hope this helps someone not make the same mistake i did! Find a different company.