ABAbt Electronics★★★★★
Sold a used, dirty unit as new — poor handling afterward
Sold a used, dirty unit as new — poor handling afterward
I purchased what was supposed to be a brand new unit from Abt Electronics and instead received a clearly used product.
The condition was unacceptable:
Residue (“sauce”) on parts
Rust visible on components
Repacked box with missing protective plastics
This was obviously not a new item.
What made it worse was how it was handled. I was promised a response within 24 hours — nothing happened for over three days. When I followed up, I was asked to resend photos that had already been sent, and then told there was “no complaint to be made.”
Instead of resolving the issue properly, they tried to offer a $175 discount to keep a contaminated, used unit. That’s not a solution — that’s trying to make a problem go away cheaply.
Only after pushing back multiple times did they agree to process a return.
Overall, this shows serious issues with:
Quality control (used items being shipped as new)
Internal communication
Customer service professionalism
I would not trust them to deliver a properly inspected product.
2026-05-05有帮助 1
PEPetMeds★★★★★
1 Star
1 Star - Terrible Service, Misleading Tracking, and Zero Accountability
Ordered two bags of Purina Pro Plan food on January 10th (one Senior, one Puppy) with a promised delivery of 3-5 business days. It's now January 20th - 10 days later.
Here's where it gets absurd: I received a tracking number showing "Shipment 2 of 2" - which any reasonable person would interpret as both bags being in that shipment. After 6 business days, only the Senior formula arrived. When I contacted customer service about the missing Puppy formula, they now claim it was supposed to be two separate shipments and the Puppy bag hasn't even shipped yet.
So let me get this straight:
You labeled it "2 of 2" but only sent one bag
You're now well past your own 3-5 day promise
The Puppy formula still hasn't shipped after 10 days
And your customer service has ZERO understanding of why this is a problem
The cherry on top? When I complained about the delay, they blamed it on "yesterday being a weekend day" - as if that explains why my order is DAYS past your promised delivery window and you sent misleading tracking information.
I have dogs that need their specific food formulas. Your shipping timeframes are clearly meaningless, your tracking information is misleading at best, and your customer service refuses to take responsibility for your failures.
Save yourself the headache and order from Chewy or anywhere else that actually delivers what they promise when they promise it. PetMeds clearly doesn't value their customers' time or trust.
Would not recommend. Will not order again.
2026-01-20
