**★★★★★ Excellent customer service after a manufacturing fault
**★★★★★ Excellent customer service after a manufacturing fault** I ordered a Watchdives WD1863 Space Pilot back on 1st June ‘26 and unfortunately the chronograph developed a fault where it wouldn't reset properly to 12 o'clock. I got in touch with WD support team and Mandy responded quickly, first trying to talk me through a fix, then sorting out a free return when that didn't work. The return had a bit of a saga actually. Royal Mail UK somehow sent my parcel via Canada and back to the UK before it finally landed at WD's warehouse in France! Which added a good few weeks to the whole experience and a little anxiety as to if it would ever arrive. None of that was Watchdives' fault though, and Mandy kept checking in and updating me the entire time, which I really appreciated. Once they finally received the watch back, they didn't mess about with a repair, they just sent me a full replacement, and refunded what I'd paid for postage as well. I've now got the new Space Pilot on my wrist and I'm really pleased with it, such a great watch. This is actually my seventh watch from Watchdives, and this whole experience is a good example of why I keep coming back. Things don't always go to plan, but how a company deals with it when they don't is what matters, and Watchdives handled it really well. This is the key reason I would highly recommend Watchdives to one and all!